Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 14:20:28 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/vUwrWYwcfb3-KNI9fbAoRQ~~/AALN9wA~/RgRigl2lPVcDc3BjQgpgnCUqoWAT0c3HUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All, <br>
<br>
Kindly be advised that the customer has requested to cancel the order. 
<div>Please check and advise further instructions. <br>
<br>
Best regards, <br>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/5/2021 11:04 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2536745] - need escalation<br>
 
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<blockquote class="freshdesk_quote">On Wed, 12 May at 7:24 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late Delivery</span></div>

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<div dir="ltr"><span class="separator">Order Date : May 2, 2021<br>
Order ID: 6304231919<br>
Tracking ID: SD001906984</span></div>

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<div dir="ltr"><span class="separator">Customer Contact Number:  +966533781154</span></div>

<div dir="ltr"><span class="separator">Customer Address:  Bani Saar, Al-Azhar District. Al-Roumi next to the Electricity Company, Raghadan, Al Baha, Saudi Arabia (SA)</span></div>

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<div><span class="separator">Assistance Required: Need Urgent Delivery</span></div>

<div><span class="separator">​</span></div>

<div dir="ltr"><span class="separator">Issue Description: The order was shipped from our side on 03/05/2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Sohaib</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/8T587TbU93NCE9KRt0hCIA~~/AALN9wA~/RgRigl2lPlcDc3BjQgpgnCUqoWAT0c3HUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2536745