Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 13:05:33 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/0ReMkFVpPsYx1u0ZdTcV3Q~~/AALN9wA~/RgRigkwVPVcDc3BjQgpgnJUYoWAe1IWBUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
Kindly be advised that the order could not be delivered due to an invalid contact number. <br>
<br>
Please check and advise further instructions. <br>
<br>
Best regards, <br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/5/2021 1:15 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2568195] - need escalation<br>
 
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<div dir="ltr">REMINDER</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 13 May at 1:15 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2568195" rel="noreferrer">#2568195</a> raised by السلام عليكم ورحمة الله وبركاته ([email-masked]).</span></div>
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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: What is the issue (Late Delivery) Courier Team<br>
<br>
Order Date :04/05/2021<br>
<br>
Order ID: 6304866169<br>
Tracking ID: SD001948357</span></div>

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<br>
<span class="separator">Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 06/05/2021 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
Shafeeque</span>
</div>
</div>
</div>
</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Tue, 11 May at 4:05 PM <span class="separator">, السلام عليكم ورحمة الله وبركاته &lt;[email-masked]&gt; wrote: </span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">خلود</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><b>Bot: </b> مرحبًا ، بك في !<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> خلود<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> تحديث طلبك<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> المملكة العربية السعودية<br>
		<b>Bot: </b> يرجى إدخال رقم الطلب للمتابعة<br>
		<b>Customer: </b> 6304866169<br>
		<b>Bot: </b> </span></span></div>

		<div><span class="separator"><span class="separator">حالة الطلب الخاص بك : Processing </span></span></div>

		<div>
<br>
		<span class="separator"><span class="separator">يما يلي مواعيد استلام طلبك:</span></span>
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		<div><span class="separator"><span class="separator"><strong>الطلب المنزلي: </strong>7 to 9 أيام</span></span></div>

		<div>
<br>
		<span class="separator"><span class="separator">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span></span>
</div>
		<br>
		<span class="separator"><span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> الرجاء إدخال رقمك<br>
		<b>Customer: </b> 0540971500</span></span>

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		<span class="separator"><span class="separator"> </span></span>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">03:46 PM, 11th May</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Sohaib</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2271acc33a156aa9fde43c4a5ccba4b83ec2a24e1d2b75fac30d80e0daa66fde/img_1612615868513.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">مرحباً خلود طاب يومك معك صهيب . يسرني مساعدتك</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">03:47 PM, 11th May</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">خلود</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">لو سمحت ارسلتوا لي من يوم الجمعة بتوصل طلبيتي والى الان ما وصلت</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">03:48 PM, 11th May</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">خلود</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">تم إرسال منتجات من الطلب رقم 6304866169 AWB SD001948357 للتوصيل اليوم. يرجى التأكد من تواجدك لاستلامها <a href="https://centrepoint.app.link/9FZ9ntAO1fb" rel="noreferrer">https://centrepoint.app.link/9FZ9ntAO1fb</a> </span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">03:48 PM, 11th May</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">خلود</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">مع العلم ما احد اتصل او ارسل لي</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">03:48 PM, 11th May</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Sohaib</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2271acc33a156aa9fde43c4a5ccba4b83ec2a24e1d2b75fac30d80e0daa66fde/img_1612615868513.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"> نعتذر حقاً على التأخير . نقدر صبركم .لحظات من فضلك ليتم التحقق على أكمل وجه</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">03:48 PM, 11th May</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">خلود</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">ما وصلتيني اي رسالة باي وسيلة من شركات الشحن</span></span></div>
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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">؟؟</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Sohaib</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2271acc33a156aa9fde43c4a5ccba4b83ec2a24e1d2b75fac30d80e0daa66fde/img_1612615868513.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">نود الاستعلام اذا ماكان رقم التواصل صحيح : +966540971500</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">03:52 PM, 11th May</span></span></div>
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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">نعم صحيح</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">خلود</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">هل بالامكان ارسالها قبل يوم الخميس ضروري نبغى الطلبية</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">خلود</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">؟؟</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Sohaib</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2271acc33a156aa9fde43c4a5ccba4b83ec2a24e1d2b75fac30d80e0daa66fde/img_1612615868513.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">نعتذر حقاً عميلنا العزيز عن التأخير في معالجة طلبك. يرجى العلم أننا قمنا برفع الأمر للجهات المعنية ليتم اتخاذ الإجراء اللازم  في اسرع وقت ممكن ولتفادي مثل هذه الأخطاء مستقبلاً.</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">03:57 PM, 11th May</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">خلود</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AE.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">طيب متى احتمال توصل الطلبية</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">03:57 PM, 11th May</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Sohaib</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2271acc33a156aa9fde43c4a5ccba4b83ec2a24e1d2b75fac30d80e0daa66fde/img_1612615868513.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">نعتذر حقاً على ذلك ... تأكد أننا سنبذل أفضل ما لدينا ليتم الأمر في أسرع وقت ممكن....</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">04:02 PM, 11th May</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Sohaib</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2271acc33a156aa9fde43c4a5ccba4b83ec2a24e1d2b75fac30d80e0daa66fde/img_1612615868513.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">كان من دواعي سروري أن نكون في خدمتكم. لاتتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.شكراً على تواصلكم معنا.</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">04:05 PM, 11th May</span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/483239506472702" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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