Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 13:54:44 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Thanks <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Friday, May 14, 2021, 5:53 PM, Max &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><span style='color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline !important;float:none'>Hi BIKRAM</span></div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<span style='color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(245, 247, 249);text-decoration-style:initial;text-decoration-color:initial;display:inline !important;float:none'>We sincerely apologize for any inconvenience caused, </span><br>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED 12.30) on (14/05/2021) for the item was missing and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2542803