Subject: Ticket Assigned - on validation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 11:52:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  on validation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9660874381 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585058382            03:41 PM, 14th May                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           03:41 PM, 14th May                     hello                    Hi           03:42 PM, 14th May                     hello                    Thank you           03:42 PM, 14th May                     hello                    I placed an order and it says pending           03:42 PM, 14th May                     hello                    No idea what’s the reason Now I want to make again same with them           03:42 PM, 14th May                     hello                    I want to make order again but the item is sold out           03:43 PM, 14th May                     hello                    So what is the problem here now?           03:44 PM, 14th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           03:44 PM, 14th May                     hello                    Ok           03:44 PM, 14th May                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9660874381) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9660874440).           03:49 PM, 14th May                   Sohaib                    The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:49 PM, 14th May                   Sohaib                   Is there anything else I can help you with?           03:50 PM, 14th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:52 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579138