Subject: New Reply Received - Hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 13 May 2021 16:55:27 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Hi  Ticket comment <div>Hi</div>
<div>I already purchased again with the same items..I cancel that order number 6301971797.Thank you.<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, May 13, 2021, 7:08 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv5517890301"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial">Hi Joy,</div>
<div style="margin-bottom:0.0001pt"><span style="font-size:14px"><br></span></div>
<div style="margin-bottom:0.0001pt"><span dir="ltr" style="font-size:14px">We see that you are contacting regarding the order you placed on our website with order number <span dir="ltr" style="color:rgb(24, 50, 71);font-family:Helvetica, Arial, sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline !important;float:none">6301971797</span><strong dir="ltr">​</strong></span></div>
<div style="margin-bottom:0.0001pt"><span style="font-size:14px"><br></span></div>
<div><span style="font-size:14px"> As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility. </span></div>
<div><span style="font-size:14px"><br></span></div>
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<span dir="ltr"> </span><span>The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated. </span>
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<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion. </span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We thank you for your understanding and cooperation. Stay Safe!</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif">​Your Friends,</span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2495699