Subject: New Reply Received - need escalation urgent
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 May 2021 13:18:29 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  urgent  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/kjIf4yfV2H7BMto08jejbw~~/AALN9wA~/RgRiflqePVcDc3BjQgpgnB4nnWAT0fenUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that we will update the information and proceed with the delivery at the earliest.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>13/5/2021 12:05 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2568800] - need escalation urgent<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
Order Date :Apr 27, 2021<br>
Order ID:6302109602<br>
Tracking ID:SD001819289<br>
Assistance Required: Need Urgent Delivery</div>

<div dir="ltr">
<br>
Issue Description: The order was shipped from our side on <span dir="ltr" style="white-space:pre">​</span>4/28/21   but till now the order has not delivered to the customer hence the customer complaint he did not recive any call from our courier team that so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
M.Murshed</div>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/8CcufBdxqyb4atm1_Y637Q~~/AALN9wA~/RgRiflqePlcDc3BjQgpgnB4nnWAT0fenUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2568800