Subject: Ticket Assigned - Conversation with basma
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 13 May 2021 12:40:53 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with basma basma                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  basma Bot:  Hi Basma ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:25 PM, 22nd Apr                   Mohamed                   Hi Basma, Thank you for contacting us. This's Mohamed . I will be happy to help you.           10:25 PM, 22nd Apr                     basma                    Yes please           10:26 PM, 22nd Apr                     basma                    I make online order with num 9652894433           10:26 PM, 22nd Apr                     basma                    I received it yesterday           10:26 PM, 22nd Apr                     basma                    But the brakes of the rear wheels is tooo hard to push up and down           10:27 PM, 22nd Apr                     basma                    It os require me to do it with my hand           10:27 PM, 22nd Apr                   Mohamed                   we are apologising for that .           10:28 PM, 22nd Apr                     basma                    So can any one come to check it or i will refund it           10:29 PM, 22nd Apr                     basma                    ?!?           10:30 PM, 22nd Apr                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:31 PM, 22nd Apr                     basma                    So any one will call me or what           10:31 PM, 22nd Apr                     basma                    And how much time will this take because i need to fix the problem. As much as possible           10:32 PM, 22nd Apr                   Mohamed                   we will update you via email.           10:33 PM, 22nd Apr                     basma                    My email not in my information i think           10:33 PM, 22nd Apr                   Mohamed                   this email ID:  [email-masked]           10:35 PM, 22nd Apr                     basma                    ?!           10:37 PM, 22nd Apr                   Mohamed                   we will contact you by this email:  [email-masked]           10:38 PM, 22nd Apr                     basma                    Yes it is           10:38 PM, 22nd Apr                     basma                    Thank you           10:39 PM, 22nd Apr                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a good night.           10:41 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2440502