Subject: Ticket Assigned - canceled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 16:15:21 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  canceled katrina lopez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  katrina can i cancel the items i ordered? Bot:  Please enter your name Customer:  katrina lopez Bot:  Hi Katrina Lopez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6307308271 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503152145            08:11 PM, 11th May                     katrina lopez                    Please cancel my order 6307308271           08:12 PM, 11th May                   Sohaib                   Hi  Katrina ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:12 PM, 11th May                     katrina lopez                    please cancel my order           08:12 PM, 11th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:13 PM, 11th May                     katrina lopez                    i want to cancel my order.           08:14 PM, 11th May                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:14 PM, 11th May                     katrina lopez                    Ok thank you so much..           08:14 PM, 11th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:15 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2569599