Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 12:19:13 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6305617300 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562679863            04:03 PM, 09th May                     hi                    Ok           04:04 PM, 09th May                     hi                    Hello           04:07 PM, 09th May                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:08 PM, 09th May                     hi                    Ok           04:08 PM, 09th May                     hi                    Im asking about my order           04:08 PM, 09th May                     hi                    Because i received this message the other day and its already two days still the delivery did not came           04:09 PM, 09th May                     hi                    Items from Order# 6305617300 AWB SD001959720 are out for delivery today, please be available to receive it. Track it https://centrepoint.app.link/ryaZjlbV2fb.           04:09 PM, 09th May                     hi                    That is the message i received           04:09 PM, 09th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           04:11 PM, 09th May                     hi                    Ok thank you           04:11 PM, 09th May                     hi                    I'll wait           04:11 PM, 09th May                   Sohaib                   Could you please confirm that if the following contact number is correct : SD001959720           04:13 PM, 09th May                   Sohaib                   +966562679863           04:13 PM, 09th May                     hi                    Yes           04:14 PM, 09th May                     hi                    That is my number           04:14 PM, 09th May                     hi                    0562679863           04:15 PM, 09th May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:16 PM, 09th May                     hi                    Ok, I hope that i could receive this with in the day.           04:18 PM, 09th May                   Sohaib                   We will do our the best to fix it ASAP.           04:18 PM, 09th May                     hi                    Thank you for your help Sohaib.           04:18 PM, 09th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:18 PM, 09th May                     hi                    I'll count on you thanks           04:18 PM, 09th May                     hi                    Ok you too thanks           04:19 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552731