Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 12:03:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sarish                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarish Bot:  Hi Sarish ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9658859068 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0572737388            03:52 PM, 09th May                     sarish                    ok           03:52 PM, 09th May                   Sohaib                   Hi Sarish ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           03:53 PM, 09th May                   Sohaib                   Could you please confirm that if the following contact number is correct : +971502580690           03:55 PM, 09th May                     sarish                    hello           03:58 PM, 09th May                     sarish                    i missed a delivery i need to reschedule           03:59 PM, 09th May                   Sohaib                   Could you please confirm that if the following contact number is correct : +971502580690           04:00 PM, 09th May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:02 PM, 09th May                   Sohaib                   Is there anything else I can help you with?           04:02 PM, 09th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:03 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552585