Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 11:44:50 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation kamran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kamran Bot:  Hi Kamran ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6305713288 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552074044            03:33 PM, 09th May                   Sohaib                   H
 i  Kamran ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           03:34 PM, 09th May                     kamran                    Just need to request that i could receive my order before Eid           03:34 PM, 09th May                     kamran                    Order number 6305713288           03:35 PM, 09th May                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the store pick-up time frame is 4-6 business days as mentioned in the Shipping policy. We can try contacting the store and ask them to contact you asap to arrange collection with you but please note the store pick-up time frame will depend on the store as this is a click and collect the order.           03:35 PM, 09th May                     kamran                    Could u pls request them to speed up order made on Thursday           03:36 PM, 09th May                   Sohaib                   We will
  do our best to arrange that very soon           03:38 PM, 09th May                     kamran                    Before Eid pls           03:38 PM, 09th May                     kamran                    Thanks           03:38 PM, 09th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:40 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552438