Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 11:24:23 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation khan serajuddin                    Bot:  Hi again! Bot:  Please enter your name Customer:  khan serajuddin Bot:  Hi Khan Serajuddin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6301848485 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Serajuddin, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you. Customer:  Hello Ma'am happy Ramadan Customer:  Ma'am I need help Customer:  I placed my order on April 27 but still didn't receive Customer:  This is the my order number#6301848485 Agent:  Thank you for sharing the order number with me Agent:  Could you please allow me 2 minutes to check your order details? Agent:  +966571336030   Is this your correct contact number? Customer:  Ok Customer:  Yes this is the my correct mobile number Customer:  +966571336030 Agent:  Thank you for the calcification Agent:  We would like to inform you that we will forward your issue to the concern team. Agent:  Once we get any update you will email you on your following email address Agent:  [email-masked] Agent:  Is there anything else i can help you with? Customer:  Ok Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  In How many days will get my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  khan serajuddin Bot:  Hi Khan Serajuddin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6301848485 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:03 PM, 09th May                   Sohaib                   Hi Khan  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           03:04 PM, 09th May                     khan serajuddin                    Hello sir good afternoon to           03:04 PM, 09th May                     khan serajuddin                    Sir I placed my order on April 27 but still didn't receive           03:05 PM, 09th May                     khan serajuddin                    This is the my order number#6301848485           03:05 PM, 09th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           03:07 PM, 09th May                     khan serajuddin                    Ok           03:08 PM, 09th May                     khan serajuddin                    Sir can you tell me in How many days will get my order           03:09 PM, 09th May                   Sohaib                   Could you please confirm that if the following contact number is correct : +966571336030           03:12 PM, 09th May                     khan serajuddin                    Yes right           03:13 PM, 09th May                     khan serajuddin                    Sir can you tell me in How many days will get my order           03:13 PM, 09th May                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            03:16 PM, 09th May                     khan serajuddin                    Sir I need before #Eid           03:17 PM, 09th May                   Sohaib                   We will do our the best to fix it ASAP.           03:21 PM, 09th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:24 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552242