Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 10:29:49 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation maira                    Bot:  Hi again! Bot:  Please enter your name Customer:  myra Bot:  Hi Myra ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8258664176 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Customer:  Hello, I've just placed order Agent:  Hi ,Myra Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  I have mistakenly choose wrong size Customer:  IMAGE Customer:  I want both in medium size Agent:  we are apologising for that . Agent:  but we cant make any amendment in the order after it's placed Customer:  Can you please guide me about size is 14 is M size? Customer:  and 30? Agent:  IMAGE Agent:  this is the size chart. Customer:  Thankyou Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  maira Bot:  Hi Maira ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8258664176 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:18 PM, 08th May                     maira                    waiting           02:18 PM, 08th May                   Sohaib                   Hi Maira ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:19 PM, 08th May                     maira                    hello?           02:19 PM, 08th May                     maira                    Hi I've placed order 2-3 days back but didn't received any email or call yet           02:20 PM, 08th May                     maira                    When I'm able to collect my order           02:20 PM, 08th May                     maira                    Order #8258664176           02:20 PM, 08th May                     maira                    ?           02:22 PM, 08th May                     maira                    Anybody is there?           02:24 PM, 08th May                     maira                    /startOver           02:25 PM, 08th May                     maira                    hello           02:25 PM, 08th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           02:26 PM, 08th May                     maira                    sure           02:27 PM, 08th May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:28 PM, 08th May                     maira                    thanks           02:29 PM, 08th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2543599