Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 10:15:23 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658215733 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563994115            02:00 PM, 08th May                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:03 PM, 08th May                   Sohaib                    نعتذر حقاً على التأخير . نقدر صبركم .لحظات من فضلك ليتم التحقق على أكمل وجه           02:06 PM, 08th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           02:06 PM, 08th May                     hi                    Hello           02:07 PM, 08th May                   Sohaib                   Could you please confirm that if the following contact number is correct : +971563994115           02:07 PM, 08th May                     hi                    Yes           02:07 PM, 08th May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:08 PM, 08th May                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            02:08 PM, 08th May                   Sohaib                   Is there anything else I can help you with?           02:08 PM, 08th May                     hi                    My order is very late. I ordered on 4th May           02:09 PM, 08th May                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you           02:10 PM, 08th May                   Sohaib                   We would request you kindly allow us some time so we can fix that optimall           02:10 PM, 08th May                   Sohaib                   We would request you kindly allow us some time so we can fix that optimally           02:10 PM, 08th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:14 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2543501