Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 08:32:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658710862 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:27 PM, 08th May                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:27 PM, 08th May                     hi                    Hi Suhaib yesterday I received my order without one item           12:28 PM, 08th May                   Sohaib                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           12:29 PM, 08th May                     hi                    Well noted           12:29 PM, 08th May                   Sohaib                   We sincerely apologize for any inconvenience caused to you , please allow us some time to ix that optimally           12:30 PM, 08th May                   Sohaib                   Is there anything else I can help you with?           12:30 PM, 08th May                     hi                    No           12:30 PM, 08th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:30 PM, 08th May                     hi                    So I am expecting an immediate action           12:30 PM, 08th May                   Sohaib                   We will do our the best to fix it ASAP.           12:30 PM, 08th May                     hi                    ?           12:31 PM, 08th May                   Sohaib                   Have a wonderful day.           12:31 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2542803