Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 10:35:09 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return sharmaine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sharmaine Bot:  Hi Sharmaine ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9659107917 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543174901            02:26 PM, 07th May                   Sohaib                   Hi  S
 harmaine ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:27 PM, 07th May                     sharmaine                    thanks Sohaib           02:28 PM, 07th May                     sharmaine                    would i be able to change the size of the item that was placed today?           02:28 PM, 07th May                     sharmaine                    it's for the swimsuit, the initial order was for a size 10, can i have it changed to 12 instead?           02:28 PM, 07th May                   Sohaib                   We are truly sorry we won't be able to make any change to your order due to our securities policy you can cancel the order or return it through           02:31 PM, 07th May                   Sohaib                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.     
 Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:     You can contact our customer support team  to book a return and to be notified of the refund amount based on our return policy.    You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.    You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           02:32 PM, 07th May                   Sohaib                   you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that th
 e item is available in the store. Wrong products delivered cannot be exchanged, however, a return and refund can be done. You can return online purchases through the below three channels: You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy. You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instruction           02:32 PM, 07th May                   Sohaib                   Is there anything else I can help you with?           02:33 PM, 07th May                     sharmaine             
        i see, alrigt, better to wait for and return it right away then           02:34 PM, 07th May                     sharmaine                    thanks!           02:34 PM, 07th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:34 PM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2536303