Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 14:39:11 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:28 PM, 06th May                     hello                    If I purchased beauty products like lipstick n nail polish  when I receive n then colour or quality if I not satisfied then it will be return or not           06:30 PM, 06th May                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:30 PM, 06th May                     hello                    Hi           06:31 PM, 06th May                     hello                    Good evening           06:31 PM, 06th May                     hello                    If I purchased beauty products like lipstick n nail polish when I receive n then colour or quality if I not satisfied then it will be return or not           06:31 PM, 06th May                     hello                    R u there           06:32 PM, 06th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:33 PM, 06th May                     hello                    K           06:33 PM, 06th May                   Sohaib                   · You can now drop off your return to any (CENTREPOINT, SPLASH) store across the UAE. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (CENTREPOINT,SPLASH) store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:34 PM, 06th May                   Sohaib                   Is there anything else I can help you with?           06:37 PM, 06th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:38 PM, 06th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2530213