Subject: Ticket Assigned - out of stok
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 14:19:06 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  out of stok shahbas sharafu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahbas sharafu Bot:  Hi Shahbas Sharafu ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7458614275 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333318411            06:04 PM, 06th May                   Sohaib                   Hi  Shahbas ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:05 PM, 06th May                     shahbas sharafu                    how many days will it take for click and collect order           06:06 PM, 06th May                   Sohaib                   We see that you have placed your order on May 5, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.           06:07 PM, 06th May                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           06:07 PM, 06th May                   Sohaib                   Is there anything else I can help you with?           06:07 PM, 06th May                     shahbas sharafu                    one of the shirt which i ordered was cancelled. can i know why is it cancelled           06:08 PM, 06th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:10 PM, 06th May                   Sohaib                   The (161978378 - - Textured Shirt with Mandarin Collar and Long Sleeves  ) in your order ID 7458614275  went out of stock, so we've partially shipped your order and the invoice has been modified.           06:11 PM, 06th May                   Sohaib                   We would like to inform you that we have processed the refund of amount (BHD 3.68 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:12 PM, 06th May                     shahbas sharafu                    but its still showing there is stock in the app           06:12 PM, 06th May                   Sohaib                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.  Due to its high demand; the item might have been added and ordered already when the item came back in stock.  We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           06:14 PM, 06th May                     shahbas sharafu                    ok thanks           06:14 PM, 06th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:15 PM, 06th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2530070