Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 13:17:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9657749164 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:02 PM, 06th May                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:03 PM, 06th May                     hi                    My name is Aya, order number is 9657749164           05:03 PM, 06th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:05 PM, 06th May                   Sohaib                   Could you please confirm that if the following contact number is correct : +971504780875           05:08 PM, 06th May                     hi                    Yes           05:10 PM, 06th May                     hi                    Tracking showed, out for delivery on 4th,5th then today too...and I've been waiting at home           05:11 PM, 06th May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:13 PM, 06th May                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you but please note the delivery time frame will depend on the courier as this is a standard shipping order.           05:14 PM, 06th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:17 PM, 06th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2529573