Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 10:17:16 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658137638 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506105947            02:06 PM, 06th May                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:06 PM, 06th May                   Sohaib                   We see that you have placed your order on 04-May-2021. We would like to inform you that click and collect orders are usually delivered to the stores and are ready to pick up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:10 PM, 06th May                     hello                    This already the third day           02:11 PM, 06th May                     hello                    Why it’s not available yet           02:11 PM, 06th May                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the store pick-up time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the store and ask them to contact you asap to arrange collection with you but please note the store pick-up time frame will depend on the store as this is a click and collect the order.           02:12 PM, 06th May                     hello                    Yeah can you please contact them           02:13 PM, 06th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 PM, 06th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2528116