Subject: Ticket Assigned - c&c
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 15:49:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  c&c hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9657274413 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503929162            07:41 PM, 05th May                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:41 PM, 05th May                     hi                    Hi Good evening  sir           07:42 PM, 05th May                     hi                    I placed  2 orders on 1 st may           07:42 PM, 05th May                     hi                    Im waiting  for confirmation  sms but i received today           07:42 PM, 05th May                     hi                    After 5 days           07:42 PM, 05th May                     hi                    Now im on the flight  to move back country           07:43 PM, 05th May                     hi                    Please  cancel  my both orders           07:43 PM, 05th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           07:43 PM, 05th May                     hi                    9657487995           07:46 PM, 05th May                     hi                    9657274413           07:46 PM, 05th May                     hi                    Order id           07:46 PM, 05th May                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:46 PM, 05th May                   Sohaib                   Is there anything else I can help you with?           07:47 PM, 05th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:49 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2521725