Subject: Ticket Assigned - c&c
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 16:12:55 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  c&c mohamed salih                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed salih Bot:  Hi Mohamed Salih ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9657743281 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556187677            08:06 PM, 04th May                   Sohaib                   Hi  Mohamed ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:07 PM, 04th May                     mohamed salih                    Can u check my order status           08:07 PM, 04th May                     mohamed salih                    9657743281           08:08 PM, 04th May                     mohamed salih                    It was to be delivered today           08:08 PM, 04th May                   Sohaib                   We see that you have placed your order on May 2, 2021. We would like to inform you that click and collect orders are usually delivered to the stores and are ready to pick-up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.           08:08 PM, 04th May                     mohamed salih                    You dont know the exact status?           08:09 PM, 04th May                   Sohaib                   We would like to inform you that your order status is READY_TO_SHIPPED at this moment           08:10 PM, 04th May                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           08:10 PM, 04th May                     mohamed salih                    When i placed the order it was mentioned it will ne ready for collection today           08:11 PM, 04th May                     mohamed salih                    Ok           08:11 PM, 04th May                     mohamed salih                    Thank you for the support           08:11 PM, 04th May                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the store pick up time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the store  and ask them to contact you asap to arrange collection with you           08:12 PM, 04th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:12 PM, 04th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2512779