Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 09:35:02 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business day
 s to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:12 PM, 04th May                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:13 PM, 04th May                     hi                    Hello           01:13 PM, 04th May                     hi                    I didnt get my refund back           01:14 PM, 04th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather th
 ose details for you.           01:15 PM, 04th May                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Please Share with your order number...           01:15 PM, 04th May                     hi                    Ok           01:15 PM, 04th May                     hi                    Ok           01:16 PM, 04th May                     hi                    Your refund for order 9642726619 is on its way & will be credited in 5-7 business days. Please check your email for more details.           01:17 PM, 04th May                     hi                    9642726619           01:18 PM, 04th May                     hi                    Hello           01:19 PM, 04th May                     hi                    Hello           01:21 PM, 04th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those detai
 ls for you.           01:22 PM, 04th May                     hi                    Ok           01:23 PM, 04th May                   Sohaib                   We would like to inform you that we have processed the refund of the amount (AED 74.52) on (23/04/2021) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           01:28 PM, 04th May                   Sohaib                   Is there anything else I can help you with?           01:30 PM, 04th May                     hi                    No           01:30 PM, 04th May                     hi                    Thanks           01:30 PM, 04th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:31 PM, 04th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2509550