Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 09:34:11 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9657668370 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567042058            01:12 PM, 04th May                     hi                    ?           01:12 PM, 04th May                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:13 PM, 04th May                     hi                    hi there mate           01:13 PM, 04th May                     hi                    first of all please call center is just like the guy was sellping           01:14 PM, 04th May                     hi                    he made me mad           01:14 PM, 04th May                     hi                    he dnt know english           01:14 PM, 04th May                     hi                    i need help reagrding my order           01:14 PM, 04th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           01:15 PM, 04th May                     hi                    i just mention that call me before deliver but i have'nt got any call regarding about this and they been on my loaction and they have'nt found me there           01:17 PM, 04th May                     hi                    and they reschdule my order i need that order by today?           01:17 PM, 04th May                   Sohaib                   IS this your correct contact number : +971567042058           01:17 PM, 04th May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:21 PM, 04th May                   Sohaib                   Is there anything else I can help you with?           01:21 PM, 04th May                     hi                    yes           01:21 PM, 04th May                     hi                    i have'nt got any call           01:21 PM, 04th May                     hi                    before deliver           01:21 PM, 04th May                     hi                    cloud you please change adress i wana deliver that one to my office           01:22 PM, 04th May                     hi                    i have another order today both want to  be deliver on other  adress           01:22 PM, 04th May                     hi                    9658220729           01:23 PM, 04th May                     hi                    this is placed by today           01:23 PM, 04th May                   Sohaib                   we are truly sorry we won't be able to change address when the order has been placed successfully           01:23 PM, 04th May                     hi                    but they should call me           01:26 PM, 04th May                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you but please note the delivery time frame will depend on the courier as this is a standard shipping order.           01:26 PM, 04th May                     hi                    its been 3 days its about to deliver today           01:28 PM, 04th May                   Sohaib                   kindly we would request you to allow us some time so we can fix that optimally we already now escalated this issue to our concerned team and they are closely working on this to fix it for you.           01:29 PM, 04th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:33 PM, 04th May                     hi                    will they wil call me           01:34 PM, 04th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2509542