Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 10:30:34 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/UkW47lJw0Co7BpK5VelaZQ~~/AALN9wA~/RgRib7LEPVcDc3BjQgpgjER_jmAe9wT1Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that the order has been exported to be returned. <br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Bassil Thayabeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/5/2021 1:50 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2423209] - need escalation<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
No action has been taken yet,<br>
The customer is still chasing us for the order.<br>
<br>
Pls do the needful.<br>
<br>
Regards<br>
Shakeeb<br>
<br>
Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2423209" rel="noreferrer">#2423209</a> raised by بشاير ([email-masked]).</div>
</div>

<div dir="ltr">
<div> </div>
</div>

<div> </div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 28 Apr at 4:35 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

<div style="font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px !important;display:!important;line-height:0px !important"><span class="separator"><img class="fr-fic fr-dii" height="1" src="http://click.netsuite.com/q/yErOIDzFJpTbXNnAN2U1Uw~~/AALN9wA~/RgRiaonzPVcDc3BjQgpggXNWiWB7s0gEUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" width="1"></span></div>
<span class="separator">Dear All, <br>
 <br>
 <br>
 <br>
 Well noted and received. We will do our best to arrange the delivery attempt at the earliest. <br>
 <br>
 <br>
Best regards  </span>

<div>
<br>
<br>
<span class="separator"><span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
 <span class="labeltitle_sf">Customer Care</span><br>
 <a href="https://www.shipa.com" rel="noreferrer"><img class="fr-fic fr-dii" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
 <strong>M:</strong> 800 SHIPA<br>
 <a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span> </span>
</div>
<span class="separator">  </span>

<hr>
<span class="separator"> </span>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div><span class="separator">From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>28/4/2021 3:31 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#2423209] - need escalation<br>
 </span></div>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr"><span class="separator">Reminder</span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Thu, 22 Apr at 7:53 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span></span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr"><span class="separator"><span class="separator">Hi Team,<br>
 <br>
 Problem Statement: Late Delivery</span></span></div>

<div><span class="separator"><span class="separator">​</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Order Date : Apr 8, 2021<br>
 Order ID: 6294094125<br>
 Tracking ID: SD001633930</span></span></div>

<div><span class="separator"> </span></div>

<div dir="ltr"><span class="separator"><span class="separator">Customer Contact Number: +966553122657</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Customer Address:  In front of major maintenance, Al Raha Horizon Hotel, Riyadh Line, 04-3-91, Al Faisaliyah, Taif, Saudi Arabia (SA)</span></span></div>

<div><span class="separator"> </span></div>

<div><span class="separator"><span class="separator">Assistance Required: Need Urgent Delivery</span></span></div>

<div><span class="separator"><span class="separator">​</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Issue Description: The order was shipped from our side on 08/04/2021 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
 <br>
 Regards,<br>
 Sohaib</span></span></div>
</div>
</div>
<span class="separator"> <span class="separator"> </span> </span>
</blockquote>
</div>
</div>
</div>
<span class="separator"><img alt="" class="fr-fic fr-dii" height="1" src="http://click.netsuite.com/q/V-4dwr1D4_OK_dWffsCZeg~~/AALN9wA~/RgRiaonzPlcDc3BjQgpggXNWiWB7s0gEUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" width="1"> </span>
</blockquote>
</div>
</blockquote>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/wJOM1WpqQUn7BSNWkCqHRw~~/AALN9wA~/RgRib7LEPlcDc3BjQgpgjER_jmAe9wT1Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2423209