Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 15:05:00 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Dear Centrepoint Support Team</div>
<div dir="auto">Good Day</div>
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<div dir="auto">Thanks for your response. How would I place the order using e voucher. shall I used the old voucher to place my order or you will send me a new e voucher</div>
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<div dir="auto">Pls. Advice</div>
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<div dir="auto">Kind regards</div>
<div dir="auto"><br></div>
<div dir="auto">Richard De Felipe</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 01/05/2021  12:56 pm  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2463822] - need escalation </div>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div style="margin-bottom: 0.0001pt"><span dir="ltr" style="font-size: 14px" rel="tempredactor">Hi Richard,</span></div>
<div style="margin-bottom: 0.0001pt"><span style="font-size: 14px" rel="tempredactor"><br></span></div>
<div style="margin-bottom: 0.0001pt"><span dir="ltr" style="font-size: 14px" rel="tempredactor">We see that you are contacting regarding the order you placed on our website with order number 6299887029</span></div>
<div style="margin-bottom: 0.0001pt"><span style="font-size: 14px" rel="tempredactor"><br></span></div>
<div><span style="font-size: 14px" rel="tempredactor"> As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility. </span></div>
<div><span rel="tempredactor" dir="ltr">​</span></div>
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<span dir="ltr" rel="tempredactor">​</span><span dir="ltr">The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated. </span>
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<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion. </span></div>
<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">We thank you for your understanding and cooperation. Stay Safe!</span></div>
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<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' rel="tempredactor">​Your Friends,</span></div>
<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2463822