Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 11:39:48 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation salim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salim Bot:  Hi Salim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9647403449 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555156695            03:28 PM, 07th Apr                   Sohaib                   Hello salim
  Good Evening.My Name Is Sohaib .I'll be more than happy to help you.           03:28 PM, 07th Apr                     salim                    order 9647403449           03:29 PM, 07th Apr                   Sohaib                   how can i help you with order : 9647403449           03:31 PM, 07th Apr                     salim                    not delviered           03:31 PM, 07th Apr                   Sohaib                    We have checked and we would like to inform you that our courier team contacted on (+971555156695  ) and delivered the order on (03/04/2021).           03:33 PM, 07th Apr                     salim                    no one called me and item is not delviered to me           03:34 PM, 07th Apr                     salim                    can you share the proof of delviery           03:34 PM, 07th Apr                   Sohaib                   if you still believe that your order has not been delivered please allow us some time while we can investigate wi
 th our concern team and assist you optimally           03:36 PM, 07th Apr                   Sohaib                   and we will update you through : ID:[email-masked]           03:36 PM, 07th Apr                     salim                    ok           03:37 PM, 07th Apr                     salim                    today ?           03:37 PM, 07th Apr                   Sohaib                   we will do our the best to fix that very soon           03:38 PM, 07th Apr                     salim                    ok           03:38 PM, 07th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:39 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367714