Subject: Ticket Assigned - need escalation pod
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 10:16:13 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation pod nadeem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadeem Bot:  Hi Nadeem ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561397372            01:58 PM, 07th Apr                     nadeem                    ok           01:58 PM, 07th Apr                   Sohaib                   Hello nadeem Good Afternoon .My Name Is Sohaib .I'll be more than happy to help you.           01:59 PM, 07th Apr                     nadeem                    i ordered 1 jeans which was having black pocket chain but i just recvd the jean           02:00 PM, 07th Apr                   Sohaib                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:01 PM, 07th Apr                     nadeem                    i dont want to return the jean           02:01 PM, 07th Apr                     nadeem                    jeans is good           02:01 PM, 07th Apr                     nadeem                    but i need that chain too           02:01 PM, 07th Apr                     nadeem                    i ordered that jean bcz of that chain           02:02 PM, 07th Apr                   Sohaib                   did you mean this item : 161657470 - - Sustainable Carrot Fit Full Length Mid Waist Jeans with Pockets           02:03 PM, 07th Apr                     nadeem                    no           02:03 PM, 07th Apr                     nadeem                    my order number 9648362321           02:04 PM, 07th Apr                     nadeem                    i that skinny fit jean grey color           02:04 PM, 07th Apr                     nadeem                    that i ordered with my brother id           02:05 PM, 07th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           02:06 PM, 07th Apr                     nadeem                    ok           02:06 PM, 07th Apr                   Sohaib                   as we can see that your order has been collected completely>  if you don't receive it all please let us know so we can assist you optimally           02:09 PM, 07th Apr                     nadeem                    i just received the jean           02:09 PM, 07th Apr                     nadeem                    no chain           02:09 PM, 07th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:12 PM, 07th Apr                   Sohaib                   please allow us some time to investigate perfectly           02:13 PM, 07th Apr                     nadeem                    how much.?           02:13 PM, 07th Apr                   Sohaib                   we will do our the best to fix that very soon           02:13 PM, 07th Apr                   Sohaib                   Is there anything else I can help you with?           02:14 PM, 07th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 PM, 07th Apr                     nadeem                    no           02:15 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367149