Subject: RE: Refund approval- 8234598835
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Varun Sharma <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Sohaib Ahmed <[email-masked]>
Date: Tue, 6 Apr 2021 06:34:23 +0000

@Varun Sharma<mailto:[email-masked]>

The order was paid via K-net and got refunded as my credit.

As per the new SOP followed with tech, we need your approval to remove the My Credit points to go ahead with K-net refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, April 6, 2021 9:19 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Sohaib Ahmed <[email-masked]>
Subject: Re: Refund approval- 8234598835
Importance: High

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 April, 2021 21:52:53
Subject: Refund approval- 8234598835

Hi Team,

Problem Statement: Refund approval

Order Date : Feb 10, 2021
Order ID: ​8234598835
Amount: KWD 4

Assistance Required: Need Refund approval

Issue Description: the order has been cancelled on 11/02/2021 and the refund initiated to customer on his my credit wallet now customer request us to refund back to the same payment method has been paid from "Knet".
​
kindly check the case and do the needful.

Regards,
Sohaib

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