Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 20 Mar 2021 15:17:08 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">hello,actually the problem with not working free shipping code is repeating again and again,just got notification from notification center about only 1 day free shipping code NS1,i tryed to apply the code but its not working again im sending
 you screenshots an evidence </div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Max &lt;[email-masked]&gt; 
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<div>Date: 20/03/2021 16:20 (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: need escalation </div>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2138972</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Manish Kumar : </div>
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<div dir="ltr">Hi Barbora,</div>
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<div>Thank you for your patience.<br>
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We apologise for the delayed response and for the inconvenience caused to you.<br style="">
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We are reaching out about your case with us regarding the issue for the voucher promo code NS1. </div>
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<div>We would like to inform you that we are going to offer you voucer SAR 18.00 which you can use it in your next purchase.</div>
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<div dir="ltr">We request you to please confirm the same so that we can raise it to the concerned team to create a voucher for you. Looking forward to hear from you.<br style="">
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br style="">
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Your friends,</div>
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<div dir="ltr">The Support Team </div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043203562565'>Screenshot_20210320-181159_One UI Home.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043203562566'>Screenshot_20210320-181053_Max.jpg</a><br />3. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043203562567'>Screenshot_20210320-181100_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2138972