Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 09:39:33 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sara                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  sara Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  تحديث طلبك Bot:  يرجى اختيار موقعك Customer:  United Arab Emirates Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  9655947207 Bot:    حالة الطلب الخاص بك :     يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0566067366            01:22 PM, 29th Apr                     sara                    Ok           01:23 PM, 29th Apr                   Sohaib                   Hi Sara ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:23 PM, 29th Apr                     sara                    Hello, the delivery team contact me and they said they can’t deliver to my area           01:24 PM, 29th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           01:26 PM, 29th Apr                     sara                    Ok           01:27 PM, 29th Apr                     sara                    Because im in falah city near shamkha city and they called me and said we cant, otherwise this is not my first time i order from Max shop, I ordered before and they delivered to my house in Falah city           01:28 PM, 29th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:32 PM, 29th Apr                   Sohaib                   IS this your correct contact number : +971566067366           01:32 PM, 29th Apr                     sara                    Yes           01:34 PM, 29th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you           01:38 PM, 29th Apr                     sara                    Ok           01:38 PM, 29th Apr                     sara                    Thanks           01:38 PM, 29th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:38 PM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2474842