Subject: Ticket Assigned - REFUND
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 13:36:25 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  REFUND mahmudur rahman                    Bot:  Hi again! Bot:  Please enter your name Customer:  mahmudur rahman Bot:  Hi Mahmudur Rahman ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take a
 n additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:21 PM, 28th Apr                   Sohaib                   Hi Mahmudur  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:21 PM, 28th Apr                     mahmudur rahman                    when i get my refund           05:21 PM, 28th Apr                     mahmudur rahman                    yesterday Picked my Ordee           05:22 PM, 28th Apr                     mahmudur rahman                    r           05:22 PM, 28
 th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:22 PM, 28th Apr                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Please Share with your order number...           05:22 PM, 28th Apr                     mahmudur rahman                    9653930621           05:23 PM, 28th Apr                     mahmudur rahman                    this is my order number           05:23 PM, 28th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:24 PM, 28th Apr                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business
  days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:28 PM, 28th Apr                     mahmudur rahman                    yesterday already picked my order           05:29 PM, 28th Apr                     mahmudur rahman                    this is very long time           05:29 PM, 28th Apr                     mahmudur rahman                    If i know its very slow process on max online i cant oeder           05:30 PM, 28th Apr                     mahmudur rahman                    order           05:30 PM, 28th Apr                     mahmudur rahman                    when i order next day i get my order, but now.....           05:31 PM, 28th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you           05:34 PM, 28th Apr               
     Sohaib                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:34 PM, 28th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:36 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2469864