Subject: Ticket Assigned - return
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 10:16:41 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551193375            01:58 PM, 28th Apr                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:58 PM, 28th Apr                     hi                    hi sohaid           01:59 PM, 28th Apr                     hi                    this is shalline           01:59 PM, 28th Apr                     hi                    from abuhalifa           01:59 PM, 28th Apr                     hi                    i have made a online order and yesterday i have received it           02:00 PM, 28th Apr                     hi                    but the dress was too short for my daughter           02:01 PM, 28th Apr                     hi                    my order number is 8255431019           02:01 PM, 28th Apr                     hi                    then i have initiated a return request           02:02 PM, 28th Apr                     hi                    i received a mail that the dress will be collected within 1 or 2 days and will be refunded ...           02:02 PM, 28th Apr                     hi                    but is it possible to get hte bigger size of the dress           02:03 PM, 28th Apr                     hi                    i have ordered 5-6 years           02:03 PM, 28th Apr                     hi                    but it is small for my daughter           02:03 PM, 28th Apr                     hi                    is it possible to exchage with 7-8 years size .. becoz i like the dress           02:04 PM, 28th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           02:04 PM, 28th Apr                     hi                    can u plz check it and let me know ..           02:04 PM, 28th Apr                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across the KW.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in the KW.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:05 PM, 28th Apr                   Sohaib                   · You can now drop off your return to any (maxfashion) store across the KW. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in the KW. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:05 PM, 28th Apr                   Sohaib                   Is there anything else I can help you with?           02:07 PM, 28th Apr                     hi                    so exchange is not available           02:07 PM, 28th Apr                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com.           02:10 PM, 28th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you           02:10 PM, 28th Apr                     hi                    k ..           02:10 PM, 28th Apr                     hi                    if i directly visit any of hte MAX store and request the manager will they exchange it ...           02:11 PM, 28th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you, n the meantime, an exchange is not available , they will not accept           02:14 PM, 28th Apr                     hi                    k ..           02:15 PM, 28th Apr                   Sohaib                   Is there anything else I can help you with?           02:15 PM, 28th Apr                     hi                    no sir ...           02:16 PM, 28th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2468593