Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 04:01:41 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi Team,</span></div>
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<div class="MsoPlainText">Customer will be contacted and rescheduled delivery accordingly.</div>
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<b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'>Thanking you.</span></b><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'></span></b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'>Best regards,</span></b></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width="152" height="89" style="width:1.5833in;height:.927in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNTE4NzU4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TTBBMYQE9qElIZNT07ffF4P6lwQzTvnpLnQ_v6DWpSE" alt="cid:[email-masked]"></span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#595959'></span>
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<div class="MsoNormal"><b><u><span style="font-family:Algerian;color:#2E74B5">Antony Markose</span></u></b></div>
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<b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>Service Coordinator</span></u></i></b><b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></u></i></b>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>Dubai Delivery Center</span></u></i><span dir="RTL"></span><span dir="RTL"></span><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i><i><span style='font-size:11.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></i>
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<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>PO Box 99999, Dubai, United Arab Emirates</span></u></i><b><i><u><span style='font-size:11.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></u></i></b>
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<div class="MsoNormal"><i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>T +971-42303244</span></u></i></div>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><u><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue'></span></u>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Rajesh Pattabhi &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, April 27, 2021 5:45 PM<br>
<b>To:</b> Epg Lmg1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2462538] - need escalation</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Dear Antony </span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Kindly check and advise </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Best Regards
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Raj.P
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Manager E-Commerce &amp; Large Enterprises
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>P &amp; E Business Unit</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Emirates Post Group | Dubai HO</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>@ your service 24/7</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:black'>Sent from Samsung Z flip</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, April 27, 2021 4:40:55 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2462538] - need escalation</span> </div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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Problem Statement: Late Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Order Date : Apr 24, 2021<br>
Order ID: 9654599209<br>
Tracking ID: 1000010888216</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Assistance Required: Need Urgent Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Issue Description: The order was shipped from our side on 25/04/2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Sohaib</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2462538:1125156</span><span style="font-size:10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2462538