Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 00:56:02 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">
<div dir="rtl">السلام عليكم<br>
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<div dir="rtl">حتى الان لم يتم حل المشكلة</div>
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<div dir="ltr" style="font-size:12.8px"><font><b style="color:rgb(80,0,80);font-size:16px;line-height:18.4px"><span style="font-size:9pt;line-height:13.8px;color:rgb(50,62,79)">Best Wish</span></b><b style="color:rgb(80,0,80);font-size:16px;line-height:18.4px"><span style="font-size:9pt;line-height:13.8px;color:rgb(50,62,79)">es;</span></b></font></div>
<div dir="ltr" style="font-size:12.8px"><font><b style="color:rgb(80,0,80);font-size:16px;line-height:18.4px"><span style="font-size:9pt;line-height:13.8px;color:rgb(50,62,79)"><img src="https://drive.google.com/uc?id=1r9youmZsKCFKWI6LPOz3bOn5qXdrgBAw&amp;export=download" width="80" height="96"><br></span></b></font></div>
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<div style="font-size:12.8px;text-align:start"><font><b style="font-size:small">Ibrahim Maher Ibrahim</b></font></div>
<div style="font-size:12.8px;text-align:start"><b style="font-family:arial,helvetica,sans-serif;font-size:small">Electrical Engineer</b></div>
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<b style="font-family:arial,helvetica,sans-serif;font-size:small">Orbits E</b><b style="font-family:arial,helvetica,sans-serif;font-size:small">ngineering Firm</b>
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<div style="font-size:12.8px;text-align:start"><b style="font-family:arial,helvetica,sans-serif;font-size:small">Mobile: 00966564152517</b></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Apr 24, 2021 at 6:14 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="rtl">مرحبا ابراهيم,</div>
<div><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div dir="rtl">شكراً لك على تواصلك معنا.</div>
<div><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div dir="rtl">تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.</div>
<div><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div dir="rtl">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.</div>
<div><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div dir="rtl">لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.</div>
<div><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div dir="rtl">أصدقائك،</div>
<div dir="rtl">فريق الدعم.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2423514