Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Apr 2021 14:25:47 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rafiuddin                    Bot:  Hi again! Bot:  Please enter your name Customer:  rafiuddin Bot:  Hi Rafiuddin ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:11 PM, 24th Apr                   Sohaib                   Hi Rafiuddin   ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:12 PM, 24th Apr                     rafiuddin                    Would like to know status of my refund against order 6280044270           06:12 PM, 24th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:15 PM, 24th Apr                     rafiuddin                    Ok           06:15 PM, 24th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:17 PM, 24th Apr                   Sohaib                   We sincerely apologize for the delay in getting back to you however, we have heard back from our team at this time and they have advised us that they are investigating regarding the same at this time. We will update you as soon as we receive further update from them.  We request you to please allow us some more time so we can assist you regarding this accordingly.           06:18 PM, 24th Apr                     rafiuddin                    Ok by when can i get the feedback           06:18 PM, 24th Apr                   Sohaib                   Kindly note that we will do our best to get back to you as soon as possible           06:20 PM, 24th Apr                     rafiuddin                    Ok Thanks           06:24 PM, 24th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:24 PM, 24th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2448004