Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Apr 2021 11:27:45 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div>No one contacted me !!!</div>
<div>My returns were already picked up 4 days back! </div>
<div>You are not doing your job properly </div>
<div>I will not tolerate your mistakes </div>
<div>I want my refund immediately</div>
<div>No delay. My money now</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> 23 April 2021 13:16<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2424327] - need escalation
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<div dir="ltr">Hi Rana,<br>
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Thank you for your prompt response.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience you are facing. This is definitely not the kind of experience that we want you to have when shopping with us. We have checked and as we can see the agent has already raised the case with the courier
 partner as per your request on the same date. </div>
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<div dir="ltr">Also, as we can check from the courier tracking they have already tried to contact you on: +97339909040, but without success as they were unable to reach you. You can track the return progress here:
<a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP0419210004603&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_ar" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP0419210004603&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_ar</a>
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<div dir="ltr">We will raise this case to the courier partner again from our end on priority and will be asking them to contact you on priority by tomorrow max. Please do let us know if you are not contacted by tomorrow, we will be happy to investigate further.</div>
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<div dir="ltr">We appreciate your continued patience and understanding.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2424327