Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 14:04:01 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation saifoor                    Bot:  Hi again! Bot:  Please enter your name Customer:  saifoor Bot:  Hi Saifoor ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6268505284 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:42 PM, 21st Apr                     saifoor                    Ok           05:44 PM, 21st Apr                   Sohaib                   Hi Saifoor  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:45 PM, 21st Apr                     saifoor                    My order status plz           05:45 PM, 21st Apr                     saifoor                    6268505284           05:45 PM, 21st Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:49 PM, 21st Apr                   Sohaib                   As we can see that your order has been collected successfully           05:50 PM, 21st Apr                     saifoor                    No I didn't collect the order           05:50 PM, 21st Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:51 PM, 21st Apr                   Sohaib                   we will inform you through : ID:[email-masked]           05:52 PM, 21st Apr                     saifoor                    So many times we raise complaint still the same answer from your side           05:52 PM, 21st Apr                   Sohaib                   We sincerely apologize for the delay in getting back to you however, we have heard back from our team at this time and they have advised us that they are investigating regarding the same at this time. We will update you as soon as we receive further update from them.  We request you to please allow us some more time so we can assist you regarding this accordingly.           05:55 PM, 21st Apr                     saifoor                    Ok           05:56 PM, 21st Apr                   Sohaib                   Is there anything else I can help you with?           05:57 PM, 21st Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:03 PM, 21st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2434710