Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 10:04:15 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9651850471 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:39 PM, 21st Apr                     hi                    Hello           01:42 PM, 21st Apr                     hi                    Hello           01:46 PM, 21st Apr                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:49 PM, 21st Apr                     hi                    When will my order be delivered?           01:50 PM, 21st Apr                     hi                    I contacted you yesterday and then told me that your people will contact me           01:51 PM, 21st Apr                     hi                    But so far there has been no response           01:51 PM, 21st Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           01:53 PM, 21st Apr                     hi                    Your delivery boy contacted me on the 18th but did not deliver to me that day           01:55 PM, 21st Apr                     hi                    Later when I went to the delivery and contacted him he said that he had no goods in his hand and was in the office           01:55 PM, 21st Apr                   Sohaib                   IS this your correct contact number : +971521604564           01:56 PM, 21st Apr                     hi                    Yes           01:56 PM, 21st Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you but please note the delivery time frame will depend on the courier as this is a standard shipping order.           02:00 PM, 21st Apr                     hi                    Ok           02:02 PM, 21st Apr                   Sohaib                   Is there anything else I can help you with?           02:03 PM, 21st Apr                     hi                    Thanks           02:03 PM, 21st Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 PM, 21st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2433508