Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 09:04:12 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation fatema shamashali                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatema shamashali Bot:  Hi Fatema Shamashali ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:42 PM, 21st Apr                   Sohaib                   Hi Fatema ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:43 PM, 21st Apr                     fatema shamashali                    Its you again no 9be got back to me regatding my complaint           12:46 PM, 21st Apr                     fatema shamashali                    I didnt rcv a call or any respinse from home center           12:46 PM, 21st Apr                     fatema shamashali                    ??           12:47 PM, 21st Apr                   Sohaib                   We would be happy to help you. However for us to check and investigate, we would need some more information.           12:48 PM, 21st Apr                     fatema shamashali                    Fatema shamashali  ctc no 66358286 email [email-masked]           12:50 PM, 21st Apr                     fatema shamashali                    What other information do u need ?           12:50 PM, 21st Apr                   Sohaib                   Please be assured as we  already have escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:53 PM, 21st Apr                   Sohaib                   We sincerely apologize for the delay in getting back to you however, we have heard back from our team at this time and they have advised us that they are investigating regarding the same at this time. We will update you as soon as we receive further update from them.  We request you to please allow us some more time so we can assist you regarding this accordingly.           12:53 PM, 21st Apr                     fatema shamashali                    Can you give me a contact no on whivh i can physically talk to an person as the ctc on ypur site is incorrect           12:55 PM, 21st Apr                   Sohaib                   We are truly sorry at this moment we do not have contact number ,  We will update you as soon as we receive further update from them.           01:00 PM, 21st Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:03 PM, 21st Apr                     fatema shamashali                    Well how is it possible that there's no contact no its been 3days si nce i have placed a complaint on this chat as well as emailed to them as well           01:04 PM, 21st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2433251