Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Apr 2021 13:39:41 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9652115670 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527613177            05:27 PM, 20th Apr                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:28 PM, 20th Apr                     hello                    Hi shoaib           05:28 PM, 20th Apr                     hello                    I have ordered online through max app and my order number is mentioned above in the chat           05:29 PM, 20th Apr                     hello                    Yesterday I have received a msg - Hi, we missed you! We were unable to deliver your item on 2021-04-19 20:34:29 .           05:30 PM, 20th Apr                     hello                    However , no one came for delivery I was at home all day           05:31 PM, 20th Apr                   Sohaib                   IS this your correct contact number : +971527613177           05:32 PM, 20th Apr                     hello                    Yes           05:33 PM, 20th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:37 PM, 20th Apr                   Sohaib                   Please be assured  we will do our best to fix that optimally '\           05:38 PM, 20th Apr                   Sohaib                   Is there anything else I can help you with?           05:38 PM, 20th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2429618