Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Apr 2021 15:00:42 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6296876255 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  530129863            06:43 PM, 19th Apr                     hi                    Thank you           06:43 PM, 19th Apr                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:43 PM, 19th Apr                     hi                    Hi           06:44 PM, 19th Apr                     hi                    Please help me with order number 6296876255           06:44 PM, 19th Apr                     hi                    I have been contacting the deliver people           06:45 PM, 19th Apr                     hi                    They are not responding and delivering the order           06:45 PM, 19th Apr                     hi                    I am so frustrated           06:45 PM, 19th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:46 PM, 19th Apr                     hi                    Yes           06:46 PM, 19th Apr                     hi                    Thank you           06:46 PM, 19th Apr                   Sohaib                   IS this your correct contact number : +966530129863           06:47 PM, 19th Apr                     hi                    Yes           06:47 PM, 19th Apr                     hi                    That's my contact number           06:47 PM, 19th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:47 PM, 19th Apr                     hi                    Are you sure           06:48 PM, 19th Apr                     hi                    I really want my order           06:48 PM, 19th Apr                     hi                    If they cannot deliver i dont mind picking it up from takasushi branch           06:48 PM, 19th Apr                   Sohaib                   We will do our best to arrange that very soon           06:48 PM, 19th Apr                     hi                    Which is nearest to me           06:48 PM, 19th Apr                     hi                    One more thing           06:48 PM, 19th Apr                     hi                    Please make sure the deliver happens before 5pm           06:49 PM, 19th Apr                     hi                    It's Ramadan time i am not available in office after that time           06:49 PM, 19th Apr                   Sohaib                   They will contact you before they beginning on delivery procedure           06:50 PM, 19th Apr                     hi                    No one contacts or even reply           06:50 PM, 19th Apr                     hi                    I a feeling a bit hopeless now           06:50 PM, 19th Apr                     hi                    I am*           06:51 PM, 19th Apr                     hi                    Can i collect it from the store myself??           06:51 PM, 19th Apr                     hi                    Are we connected??           06:52 PM, 19th Apr                   Sohaib                   As a note for your future purchases, after placing the order you can only change your deliver address when the items are not shipped and are with the warehouse.           06:52 PM, 19th Apr                     hi                    Ok           06:52 PM, 19th Apr                     hi                    But no one is delivering           06:53 PM, 19th Apr                     hi                    I really aant my order           06:53 PM, 19th Apr                     hi                    Pleasd tell me what to do           06:53 PM, 19th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you           06:54 PM, 19th Apr                     hi                    I really want my order..           06:54 PM, 19th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 3-5 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you but please note the delivery time frame will depend on the courier as this is a standard shipping order.           06:54 PM, 19th Apr                     hi                    Ok           06:54 PM, 19th Apr                     hi                    +966 56 051 7563           06:55 PM, 19th Apr                     hi                    This is the number of the delivery person           06:55 PM, 19th Apr                     hi                    +966 56 051 7563           06:56 PM, 19th Apr                     hi                    Another one           06:56 PM, 19th Apr                     hi                    I contacted both           06:56 PM, 19th Apr                     hi                    No one is responding           06:56 PM, 19th Apr                     hi                    Yesterday he messaged but i was out           06:57 PM, 19th Apr                     hi                    Asked him tk deliver it today           06:57 PM, 19th Apr                     hi                    No answer today from both           06:57 PM, 19th Apr                   Sohaib                   We will do our best           06:58 PM, 19th Apr                     hi                    Can you please look into this           06:58 PM, 19th Apr                     hi                    Thank you so much           06:58 PM, 19th Apr                     hi                    Check the order status           06:59 PM, 19th Apr                     hi                    It doesn't say out for delivery           06:59 PM, 19th Apr                     hi                    I had placed this order on 15th if i m not mistaken           06:59 PM, 19th Apr                   Sohaib                   Please allow us some time so we can assist you optimally           06:59 PM, 19th Apr                     hi                    Sure           06:59 PM, 19th Apr                     hi                    Thank you           07:00 PM, 19th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2424784