Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 13:27:24 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9651749843 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:13 PM, 18th Apr                   Sohaib                   Hi  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:13 PM, 18th Apr                   Sohaib                   .           05:13 PM, 18th Apr                     hi                    Hi sohaib, please i have order with Max order number 9651749843 delivery man just called me while ago he deliver to my previous address could you assist me to change the location so i can get my order tomorrow as per driver           05:15 PM, 18th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you           05:16 PM, 18th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:16 PM, 18th Apr                     hi                    Yes sure, thanks           05:19 PM, 18th Apr                   Sohaib                   IS this your correct contact number : +971502830804           05:22 PM, 18th Apr                     hi                    Yes please           05:22 PM, 18th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:22 PM, 18th Apr                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you but please note the delivery time frame will depend on the courier as this is a standard shipping order.           05:22 PM, 18th Apr                   Sohaib                   Is there anything else I can help you with?           05:24 PM, 18th Apr                     hi                    Ok, well understood but the delivery man he promised me that they will deliver it tomorrow,  and i really need it tomorrow.  Please           05:24 PM, 18th Apr                   Sohaib                   we will do our best to arrange that a priority basis           05:25 PM, 18th Apr                     hi                    You guys are the best, i really appreciate your amazing services           05:26 PM, 18th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:26 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2419007