Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 10:37:16 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/9PJg3gSrpOx5BcEvwoKFDg~~/AALN9wA~/RgRiXT9WPVcDc3BjQgpgeNYLfGB4FuH_UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear Numan, <br>
<br>
Kindly check the below concern and advise further instructions. <br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>18/4/2021 12:33 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#2382043] - need escalation<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div> </div>
</div>

<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Need POD</div>

<div dir="ltr">​</div>

<div dir="ltr">Order Date : Mar 26, 2021<br>
Order ID: 6288418540<br>
Tracking ID: SD001511883</div>

<div dir="ltr">​</div>

<div dir="ltr">Assistance Required: Need Urgent POD</div>

<div dir="ltr">​</div>

<div dir="ltr">Issue Description: The order was shipped from our side on 27/03/2021 and as per shipa website the order delivered to customer on 10/04/2021, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
<br>
Regards,</div>

<div dir="ltr">Sohaib</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/QHN7Pd_X4_AKzNJoqxoMMg~~/AALN9wA~/RgRiXT9WPlcDc3BjQgpgeNYLfGB4FuH_UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2382043