Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 16 Apr 2021 16:42:20 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/et4Ms25EmuMtIE_ZRV-NTQ~~/AALN9wA~/RgRiWvHmPVcDc3BjQgpgeGa-eWB-QsMkUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All,<br>
<br>
Please confirm if the customer is location in the Alahsaa neighbourhood in Jubail or in the province of Al Hasa. <br>
<br>
Our delivery team attempted the delivery in Jubail. Upon the delivery attempt, the customer informed that they are located in Al Hasa.<br>
<br>
Best regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Bassil Thayabeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/4/2021 7:18 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#2363075] - need escalation<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late Delivery</div>

<div>​</div>

<div dir="ltr">Order Date : Apr 1, 2021<br>
Order ID: 6291327717<br>
Tracking ID: SD001571551</div>

<div> </div>

<div dir="ltr">Customer Contact Number:  +966503677772</div>

<div dir="ltr">Customer Address:  Aramco Street, Alahsaa, (Neighborhood in Jubail, Saudi Arabia</div>

<div> </div>

<div>Assistance Required: Need Urgent Delivery</div>

<div>​</div>

<div dir="ltr">Issue Description: The order was shipped from our side on 02/04/2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
Sohaib</div>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/YWDpnglPCXCRjfqtszeWGw~~/AALN9wA~/RgRiWvHmPlcDc3BjQgpgeGa-eWB-QsMkUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2363075