Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 10:17:41 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return imran                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  imran Bot:  Hi Imran ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6296357360 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:55 PM, 15th Apr                     imran                    i want to ask from you about my order i llace yesterday kindly i want to change size can you please change it i think its still not shiped           01:57 PM, 15th Apr                     imran                    6296357360           01:57 PM, 15th Apr                     imran                    here is my order number           01:57 PM, 15th Apr                   Sohaib                   Hi Imran  ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:07 PM, 15th Apr                   Sohaib                   .           02:08 PM, 15th Apr                     imran                    hello           02:09 PM, 15th Apr                     imran                    i want to ask from you about my order i llace yesterday kindly i want to change size can you please change it i think its still not shiped           02:09 PM, 15th Apr                     imran                    my order number is here           02:10 PM, 15th Apr                     imran                    6296357360           02:10 PM, 15th Apr                     imran                    the pent size is 36 i need 34 can you make a request           02:10 PM, 15th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           02:10 PM, 15th Apr                     imran                    ok           02:11 PM, 15th Apr                     imran                    i just want to change the size from 36 to 34 thats it           02:12 PM, 15th Apr                   Sohaib                   159917670 - - Full Length Jeans with Pocket Detail and Belt Loops           02:13 PM, 15th Apr                     imran                    ok           02:13 PM, 15th Apr                   Sohaib                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the KSA.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:14 PM, 15th Apr                     imran                    but still i didt receive           02:14 PM, 15th Apr                     imran                    how can refund           02:14 PM, 15th Apr                   Sohaib                   THE refund will be initiated to the same card have paid from           02:16 PM, 15th Apr                   Sohaib                   Is there anything else I can help you with?           02:16 PM, 15th Apr                     imran                    leave it           02:16 PM, 15th Apr                     imran                    once i receive item i will see           02:17 PM, 15th Apr                     imran                    thanks           02:17 PM, 15th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:17 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2405006