Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 14:23:49 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery maha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maha Bot:  Hi Maha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8250264049 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597752663            06:15 PM, 13th Apr                     maha                    ok           06:15 PM, 13th Apr                   Sohaib                   Hi maha\ ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:16 PM, 13th Apr                     maha                    hello, i just received my order 8250264049 the clothes has been arrived but my makeup is not in the bag why?           06:17 PM, 13th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:18 PM, 13th Apr                     maha                    ok           06:19 PM, 13th Apr                   Sohaib                   After checking your order, we found out that your order has been delivered completely,.   If you still believe that the item is missing please let us know .so we can assist you optimally           06:21 PM, 13th Apr                     maha                    yes i order 3 mascara from bourjois (makeup section) and just the clothes arrived           06:22 PM, 13th Apr                     maha                    oh sorrryyyy           06:22 PM, 13th Apr                     maha                    i found it           06:22 PM, 13th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:22 PM, 13th Apr                     maha                    inside           06:22 PM, 13th Apr                     maha                    thankyou so much           06:22 PM, 13th Apr                     maha                    ❤️❤️           06:22 PM, 13th Apr                   Sohaib                   Please be informed that you can also enjoy discounts of 5 KWD off on 30 KWD orders by using our promo code (HOLYK5). This is valid for CP brands except beauty products and watches.   Note : the voucher is valid till 18th of April           06:23 PM, 13th Apr                     maha                    thanks❤️❤️           06:23 PM, 13th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:23 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2396859