Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 14:14:48 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation leila                    Bot:  Hi again! Bot:  Please enter your name Customer:  leila Bot:  Hi Leila ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6294284617 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:07 PM, 13th Apr                   Sohaib                   Hi Leila ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:08 PM, 13th Apr                     leila                    I want to know when i will receive my order           06:08 PM, 13th Apr                   Sohaib                   IS this your correct contact number : +966553756026           06:08 PM, 13th Apr                     leila                    No           06:08 PM, 13th Apr                     leila                    It needs a 7 at the end           06:09 PM, 13th Apr                     leila                    0537560267           06:09 PM, 13th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  0537560267           06:09 PM, 13th Apr                   Sohaib                   we will do our the best to fix that optimally           06:09 PM, 13th Apr                   Sohaib                   Please be informed that you can also enjoy discounts of 50 SAR off on 300 SAR orders by using our promo code (HOLY50). This is valid for CP brands except beauty products and watches.  Note : the voucher is valid till 18th of April           06:10 PM, 13th Apr                     leila                    But i need my  order today           06:10 PM, 13th Apr                   Sohaib                   Is there anything else I can help you with?           06:10 PM, 13th Apr                     leila                    Yes           06:10 PM, 13th Apr                   Sohaib                   be assured we will do our the best to arrange that as priority basis           06:10 PM, 13th Apr                     leila                    Why can't i pick it up myself           06:11 PM, 13th Apr                     leila                    Why shall i wait that much ? I can show the order number and get it from any near max           06:12 PM, 13th Apr                   Sohaib                   we wont be able to change delivery mode when the order placed successfully           06:12 PM, 13th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           06:12 PM, 13th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:14 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2396828