Subject: Ticket Assigned - shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 14:49:51 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  shukran haroon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haroon Bot:  Hi Haroon ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6293096262 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966572574147            06:30 PM, 11th Apr                   Sohaib                   Hi  Haroon ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:31 PM, 11th Apr                     haroon                    hi           06:31 PM, 11th Apr                     haroon                    how much time it will take for delivery           06:31 PM, 11th Apr                     haroon                    its 6 days now           06:31 PM, 11th Apr                     haroon                    i have 3 orders           06:32 PM, 11th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:34 PM, 11th Apr                     haroon                    ok           06:34 PM, 11th Apr                   Sohaib                   IS this your correct contact number : +966572574147           06:37 PM, 11th Apr                     haroon                    yes           06:38 PM, 11th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:38 PM, 11th Apr                   Sohaib                   Please be informed that you can also enjoy discounts of 50 SAR off on 300 SAR orders by using our promo code (HOLY50). This is valid for CP brands except beauty products and watches.  Note : the voucher is valid till 12th of April           06:39 PM, 11th Apr                     haroon                    my shukran card is blocked can u check           06:40 PM, 11th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:40 PM, 11th Apr                   Sohaib                   We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.   Your Shukran card has been delinked and unblocked, Now we request you to link your Shukran account again to link your Shukran card, please follow the below steps:  1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage  We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.  If you face any issue while linking your Shukran account then please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.           06:44 PM, 11th Apr                   Sohaib                   Is there anything else I can help you with?           06:44 PM, 11th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:49 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2387061