Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 12:10:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9648182851 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503588077            04:04 PM, 11th Apr                     hello                    Ok           04:04 PM, 11th Apr                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:05 PM, 11th Apr                     hello                    Hello           04:05 PM, 11th Apr                     hello                    It is regarding my order which i placed it arround 10 days ago and till now not received           04:06 PM, 11th Apr                     hello                    I really need it urgent           04:06 PM, 11th Apr                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           04:06 PM, 11th Apr                     hello                    Ok           04:07 PM, 11th Apr                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:07 PM, 11th Apr                   Sohaib                   We will do our the best to arrange that ASAP           04:07 PM, 11th Apr                   Sohaib                   Is there anything else I can help you with?           04:08 PM, 11th Apr                     hello                    Thank u           04:09 PM, 11th Apr                   Sohaib                   Please be informed that you can also enjoy discounts of 50 AED off on 300 AED orders by using our promo code (HOLY50). This is valid for CP brands except beauty products and watches. Note : the voucher is valid till 12th of April           04:09 PM, 11th Apr                     hello                    I hope so           04:09 PM, 11th Apr                     hello                    Ok           04:09 PM, 11th Apr                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:09 PM, 11th Apr                     hello                    Thanks           04:09 PM, 11th Apr                     hello                    Same to you           04:09 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2386164